Some webhook endpoints may have been paused as a result of the AWS network connectivity issues. Customers expecting webhooks should check their endpoints in the Chargify application to verify all webhooks have been sent.
Posted Dec 15, 2021 - 11:24 CST
The Amazon connectivity issues in us-west-2 have been resolved. Webhooks that were failing during the network outage are being reprocessed and customer connectivity into the Chargify application should now be fully available.
Posted Dec 15, 2021 - 10:22 CST
AWS appears to have begun to resolve their networking issues in us-west-2 and us-west-1, and customer connectivity back to the Chargify application is beginning to resume.
Posted Dec 15, 2021 - 10:07 CST
Chargify is aware that AWS infrastructure issues are resulting in sporadic availability of the Chargify Application. We will continue to investigate and monitor the situation.
Posted Dec 15, 2021 - 09:45 CST
This incident affected: Main Application, Billing Portal, API, Chargify Direct, Scheduled Payment Processing, Email sending, Documentation Site, Integrations to 3rd Party Services, Webhooks, Chargify Hosted Pages, Data Exports, and Chargify.js.