Subscription Processing Paused

Incident Report for Chargify

Resolved

The fix has been deployed and we have resumed subscription processing. The incident has been resolved, and we will be reaching out to affected merchants.

Posted Oct 13, 2020 - 13:49 CDT

Identified

We have identified an issue where some limited use coupons could be applied multiple times. Our team is currently working to implement a fix, and we will soon resume subscription processing. We will reach out to affected merchants as soon as we have more information.

Posted Oct 13, 2020 - 13:35 CDT

Investigating

We have paused subscription processing while we investigate a potential issue. We apologize for any inconvenience and will post another update as soon as we learn more.

Posted Oct 13, 2020 - 13:06 CDT