Some upcoming renewal notice emails not being sent

Incident Report for Chargify

Resolved

Missing upcoming renewal notifications are now being processed.

Posted Sep 03, 2021 - 16:50 CDT

Monitoring

We have resolved the source of the issue and are monitoring to verify there are no more occurrences. We will subsequently begin back-filling in historical upcoming renew emails as appropriate.

Posted Sep 03, 2021 - 08:07 CDT

Investigating

We are currently investigating reports of a potential service interruption with some renewal emails not being sent. We apologize for any inconvenience and will post another update as soon as we learn more.

Posted Sep 02, 2021 - 11:08 CDT

This incident affected: Email sending.