All Systems Operational

About This Site

Get the latest info about how Chargify is running. We'll keep you updated if there are any issues.

Main Application   Operational
90 days ago
99.99 % uptime
Today
Billing Portal   Operational
API   Operational
Chargify Direct   Operational
Scheduled Payment Processing   Operational
Email sending   Operational
Documentation Site   ? Operational
Integrations to 3rd Party Services   ? Operational
Webhooks   ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 14, 2018

No incidents reported today.

Dec 13, 2018

No incidents reported.

Dec 12, 2018

No incidents reported.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018
Resolved - The Billing Portal was unavailable from approximately 1:55pm to 2:12pm Eastern time. During this time, customers were unable to access the portal to modify their subscriptions.
Dec 7, 12:55 CST
Dec 6, 2018
Postmortem - Read details
Dec 11, 10:59 CST
Resolved - We've been monitoring for about an hour and everything appears normal. This incident is now resolved.
Dec 6, 05:00 CST
Update - For reference:

* The application became unresponsive at about 4:17am ET / 9:17am UTC
* The application returned to service at about 4:37am ET / 9:37am UTC

Initial investigation points to a networking issue that caused an attempted database failover, which failed.
Dec 6, 04:15 CST
Monitoring - All services have been restored and we are monitoring.

It may take some time for the backlog of emails and webhooks to be processed.
Dec 6, 04:02 CST
Update - The original issue as been resolved and the applications is back online. Periodic subscription processing is still paused while we investigate. Once investigation is complete, we will manually restore all services.
Dec 6, 03:37 CST
Investigating - We are currently investigating a major outage.
Dec 6, 03:17 CST
Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018
Postmortem - Read details
Dec 5, 07:54 CST
Resolved - This incident has been resolved. We will follow up with a postmortem.
Dec 2, 08:18 CST
Update - Subscription processing is still running up to several hours behind, but it's recovering quickly.
Dec 1, 20:11 CST
Monitoring - A fix has been implemented and we're monitoring renewal processing.
Dec 1, 18:18 CST
Identified - The issue has been identified and a fix is being implemented.
Dec 1, 18:06 CST
Investigating - We are currently investigating this issue.
Dec 1, 15:37 CST
Nov 30, 2018

No incidents reported.