Chargify Status

All Systems Operational

About This Site

Get the latest info about how Chargify is running. We'll keep you updated if there are any issues.

Uptime over the past 90 days. View historical uptime.

Main Application Operational

90 days ago

99.99 % uptime

Today

Billing Portal Operational

API Operational

Chargify Direct Operational

Scheduled Payment Processing Operational

Email sending Operational

Documentation Site Operational

Integrations to 3rd Party Services Operational

Webhooks Operational

90 days ago

99.99 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 11, 2018

No incidents reported today.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

Billing Portal Availability

Resolved - The Billing Portal was unavailable from approximately 1:55pm to 2:12pm Eastern time. During this time, customers were unable to access the portal to modify their subscriptions.
Dec 7, 12:55 CST

Dec 6, 2018

Application unreachable

Resolved - We've been monitoring for about an hour and everything appears normal. This incident is now resolved.
Dec 6, 05:00 CST

Update - For reference:

* The application became unresponsive at about 4:17am ET / 9:17am UTC
* The application returned to service at about 4:37am ET / 9:37am UTC

Initial investigation points to a networking issue that caused an attempted database failover, which failed.
Dec 6, 04:15 CST

Monitoring - All services have been restored and we are monitoring.

It may take some time for the backlog of emails and webhooks to be processed.
Dec 6, 04:02 CST

Update - The original issue as been resolved and the applications is back online. Periodic subscription processing is still paused while we investigate. Once investigation is complete, we will manually restore all services.
Dec 6, 03:37 CST

Investigating - We are currently investigating a major outage.
Dec 6, 03:17 CST

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

Subscription renewal processing currently delayed

Postmortem - Read details
Dec 5, 07:54 CST

Resolved - This incident has been resolved. We will follow up with a postmortem.
Dec 2, 08:18 CST

Update - Subscription processing is still running up to several hours behind, but it's recovering quickly.
Dec 1, 20:11 CST

Monitoring - A fix has been implemented and we're monitoring renewal processing.
Dec 1, 18:18 CST

Identified - The issue has been identified and a fix is being implemented.
Dec 1, 18:06 CST

Investigating - We are currently investigating this issue.
Dec 1, 15:37 CST

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.

Nov 28, 2018

No incidents reported.

Nov 27, 2018

No incidents reported.