The cause of the Billing Portal outage was a failure of the primary database host with our provider. This should have triggered an automatic failover to the backup database, but did not. After we initiated a manual failover, access to the Billing Portal was restored.
We will continue to investigate why the failover did not occur automatically and take additional steps to handle such failures in the future. However at this time we feel confident the primary database is now healthy and all service is restored.
During this outage, Customers using the Chargify Billing Portal would have been unable to access their subscription pages to change any of their account information. Signups, Public Pages, Recurring Billing, and the Chargify API were unaffected.
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